My son never got the box. UPS did not deliver it to him as asked and left it at the condo office. In my instructions I specifically asked to ring the bell and not leave it, he was home. He did not get it. Waste of money.
We apologize for this mishap Angela! We place a lot of trust into our carriers and sometimes these things can occur during transit. It appears one of our Customer Service Representatives was able to assist you via email and has sent a replacement order to be delivered by a new carrier. We hope this order arrives in better condition and appreciate you giving us the opportunity to turn your experience around!
I don’t know yet. First of all, it’s a gift and hasn’t been given yet. Secondly, it was delivered when we were out and sat on our Sun-Drenched front steps for 3 hours. The Sun started to go down, but I fear it was still too long. I immediately put it in the freezer, so I don’t know if the contents are ok.
Jay here from the Customer Experience Team!
We understand a common concern for our product is that the pretzels may sometimes get exposed to sunlight for a few hours after delivery. However, we've made sure to bake and pack the pretzels in a way to prevent any compromising factors such as outside heat!
Our pretzels are pre-baked, flow wrapped, and packaged with craft paper to protect damage from outside influences such as warm weather. They are made to withstand 7 days in transit and despite being warm, as long as there are no visible signs of perish or damage, they are completely safe.
All of our pretzels are fresh bread products made by hand, with no artificial preservatives added. Our products are shipped frozen, thaw while in transit, and will remain fresh for 7 days after leaving our facility.
Since the pretzels thaw while in transit, there is a chance they can arrive warmed, though it is not a concern as long as you bake or freeze them upon arrival!
Once you have received your pretzels, if you do not plan on eating them right away, please be sure to place them in your freezer where they will stay good for up to a year and a half!
Let us know if you have any follow-up questions or concerns! Thank you again for reaching out!
Both of my giftees enjoyed the pretzels with friends and family and gave rave reviews!! So I will be placing orders in the future for other events! Thank you
Unbelievable Best pretzel I ever had
I sent these to my daughter since others I had sent these item to loved them.