SlidePiece Soft Pretzel Slider Buns

Hello Brenda, Kristin here from the Customer Experience Team! We understand a common concern for our product is that the pretzels may arrive warm. However, we've made sure to bake and pack the pretzels in a way to prevent any compromising factors such as outside heat! Our pretzels are pre-baked, flow wrapped, and packaged with craft paper to protect damage from outside influences such as warm weather. They are made to withstand 7 days in transit and despite being warm, as long as there are no visible signs of perish or damage, they are completely safe. We note we do not use dry ice. All of our pretzels are fresh bread products made by hand, with no artificial preservatives added. Our products are shipped frozen, thaw while in transit, and will remain fresh for 7 days after leaving our facility. Since the pretzels thaw while in transit, there is a chance they can arrive warmed, though it is not a concern as long as you bake or freeze them upon arrival! Once you have received your pretzels, if you do not plan on eating them right away, please be sure to place them in your freezer where they will stay good for up to a year and a half! Let us know if you have any follow-up questions or concerns! Thank you again for reaching out!