Gourmet Sugar Combo Pack

I placed an order for holiday delivery and received the wrong item. I know this happens so I emailed and asked that my original order be re-sent. Despite 4 emails, I never got a response. When I finally received a response I immediately got back to them about a refund as I had to replace the gift anyway so no longer needed their item. It’s been several days and no response. I understand these are challenging times but 5 emails and I still don’t have my refund. Very disappointed.

I have ordered from ESP many times for my family and for gifts for family and friends. We have never been disappointed. Everything is always packed well, arrives on time and the quality is always delicious. The last time we all got together I put a small butter dish in the middle of a lazy Susan. Then I put 6 of the toppings each in their own dish on the lazy Susan around the butter dish. Everyone had their own plate of pretzels to add either sauces or toppings. We sat for a long while snacking and chatting. It was great. We love the pretzel bites the best. All of the toppings are good and there is a great variety to satisfy all tastes. Everything always tastes fresh and delicious. We had a problem with an order once. I called customer service and they corrected the problem immediately. ESP has two of the qualities I think are very important. They have a delicious product and they have excellent customer service. What more could you ask for. I highly recommend ESP.