- LELisa E.Verified Buyer2 months agoRated 2 starsThe inside of the box was a mess. See attached picture
I am usually very happy with my orders, but this time, not so much
ESEastern Standard Provisions2 months agoHello Lisa, I hope this finds you well. We apologize for the inconvenience. We try our best to provide exceptional service to all of our customers! Damage from shipping and handling, which are outside of our control, can sometimes cause issues to arise. To rectify this mishap we can either send you a replacement of the damaged product or issue you a partial refund for the cost of the item. Whichever you prefer as we want to make this right! Thank you for bringing this to our attention. - JMJanice M.Verified Buyer2 months agoRated 5 starsGreat Gift
These pretzels make for fantastic gifts. They’re delicious and well priced. They’re also smartly packed. And everyone loves them!
- SKSarah K.Verified Buyer7 months agoRated 5 starsSo excited!
We absolutely love the pretzels so we decided to start a subscription. The socks are the perfect touch!
- TBTim B.Verified Buyer7 months agoRated 5 starsAwesome waffles, I loved them
Great product for a good price.
- GFGregg F.Verified Buyer8 months agoRated 3 starsDelicious - But NOT what we ordered
I ordered 1 box of Pretzels ONLY, for my pretzel-loving husband. When it came time to check out I was asked if I wanted to save some money and make this one time purchase into a subscription - 3 mo, 6 mo, 12 mo. Thought this would be a great surprise and said yes to 6 mo.
Unfortunately the next delivery did not include the box I ordered. Instead it had hot fudge, waffles and sprinkles and way less pretzels. When I emailed to inquire - I was told that I would be the getting the variety box for the month that was being delivered!! There was NOTHING on the check out page that said this - it just asked if I wanted to make THIS BOX into a subscription.
I received NO satisfaction and was told there was nothing that (they were willing to) could do. They quoted policy from the Variety box subscription and I countered with the checkout Subscription which stated clearly that I would receive this box 6 times.
They did give me the option to cancel my next 4 boxes. I have not decided yet but Subscriber Beware!
ESEastern Standard Provisions8 months agoWe sincerely apologize for the confusion Gregg. As we explained via email our subscription box is designed to have new items every month and the box is not customizable. Our subscription boxes are meant to give our customers a taste of all the flavors of Eastern Standard Provisions! The upsell pop-up box you saw was not an offer for the box within your cart but for another product, this is why you received our Subscription Box instead of the original box in your cart. Your next order will be sent on April 22, 2022. Please let our Subscription Representative know if you would like to cancel your subscription before then!
We Want You to Ask Questions
I just placed my order online. When will I receive my shipment?
Given the perishable nature of our products, we only ship Monday through Friday.
After you submit your order online, it takes 1 to 2 business days to process your order for shipping. All of our shipments are sent via USPS, FedEx, or UPS and takes an additional 2 to 4 days to arrive after your order is shipped.
Please note that our soft pretzels are shipped frozen and intended to thaw in transit. So don’t be concerned when your pretzels arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.
If your delivery takes a little longer than expected due to carrier delays, don’t worry. Our soft pretzels are made with all-natural preservatives to ensure their freshness. But it’s important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.
Nutrition Information
Click here for the nutrition information for our pretzels.
Are your products perishable?
Please note that our soft pretzels and Liège Belgian Waffles are shipped frozen and intended to thaw in transit. So don't be concerned when they arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.
If your delivery takes a little longer than expected due to carrier delays, don't worry. Our products are made with all-natural preservatives to ensure their freshness.
But it's important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.
How long do they last in the freezer? How about the refrigerator?
You should not store the pretzels in the refrigerator. However, our products will last in the freezer for up to 12 months. If you are going to freeze them, be sure to put them into the freezer right after you receive them.
Where can I buy your products?
You can buy directly from us on our website. You can also find Eastern Standard Provisions pretzels served at your favorite craft breweries and restaurants throughout the country and at select grocery stores. To find the closest location that serves our pretzels, click here
What's the best way to heat the pretzels?
Click here for warming instructions.
Can I heat the pretzels any other way?
We recommend that you heat up the pretzels using a conventional oven. Other heating methods will vary, so proceed at your own risk.
