Given the perishable nature of our products, we only ship Monday through Friday.

After you submit your order online, it takes 1 to 3 business days to process your order for shipping. All of our shipments are sent via USPS, FedEx, or UPS and takes an additional 2 to 4 days to arrive after your order is shipped.

Please note that our soft pretzels are shipped frozen and intended to thaw in transit. So don’t be concerned when your pretzels arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.

If your delivery takes a little longer than expected due to carrier delays, don’t worry. Our soft pretzels are made with all-natural preservatives to ensure their freshness. But it’s important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.

Please note that our soft pretzels and Liège Belgian Waffles are shipped frozen and intended to thaw in transit. So, you don't need to be concerned when they arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.

If your delivery takes a little longer than expected due to carrier delays, don't worry. Our products are made with all-natural preservatives to ensure their freshness.

It's important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.