FAQs

Ordering and Shipping

Given the perishable nature of our products, we only ship Monday through Friday. Any orders placed after 1 PM EST on Friday will be shipped the following Monday.

After you submit your order online, it takes 1 to 2 business days to process your order for shipping. All of our shipments are sent via USPS, FedEx, or UPS and takes an additional 1 to 3 days to arrive after your order is shipped.

Please note that our soft pretzels are shipped frozen and intended to thaw in transit. So don't be concerned when your pretzels arrive thawed. They are sent with priority shipping and are intended to arrive within 2-3 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.

If your delivery takes a little longer than expected due to carrier delays, don't worry. Our soft pretzels are made with all-natural preservatives to ensure their freshness. But it's important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.

Due to the perishable nature of our pretzels, we currently only ship our pretzels in the United States.

If your order has not been filled, packed, and/or shipped you can change your order. Please contact customer service to revise your order as soon as possible.

We’re sorry to hear that. Please contact customer service at hello@esprovisions.com.

Product Info

Click here for the nutrition information for our pretzels.

Please note that our soft pretzels and Liège Belgian Waffles are shipped frozen and intended to thaw in transit. So don't be concerned when they arrive thawed. They are sent with priority shipping and are intended to arrive within 2-3 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.

If your delivery takes a little longer than expected due to carrier delays, don't worry. Our products are made with all-natural preservatives to ensure their freshness.

But it's important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN. 

You should not store the pretzels in the refrigerator. However, our products will last in the freezer for up to 12 months. If you are going to freeze them, be sure to put them into the freezer right after you receive them.

You can buy directly from us on our website. You can also find Eastern Standard Provisions pretzels served at your favorite craft breweries and restaurants throughout New England. To find the closest location that serves our pretzels, click here.

Warming Instructions

Click here for warming instructions.

We recommend that you heat up the pretzels using a conventional oven. Other heating methods will vary, so proceed at your own risk.