FAQs

Ordering and Shipping

All of our shipments are sent via USPS, FedEx, or UPS and takes 3 to 5 days to arrive after your order is shipped. We freeze our pretzels before shipping however your pretzels will arrive thawed. They are ready to heat-and-eat immediately or can be put into your freezer.

Given the perishable nature of our products, we only ship Monday through Friday. Any orders placed after 1PM EST on Friday will be shipped the following Monday.

Due to the perishable nature of our pretzels, we currently only ship our pretzels in the United States.

If your order has not been filled, packed, and/or shipped you can change your order. Please contact customer service to revise your order as soon as possible between 9:00 A.M. and 5:00 P.M. EST at (857) 347-4438.

We’re sorry to hear that. Please contact customer service between 9:00 A.M. and 5:00 P.M. EST at (857) 347-4438 or hello@esprovisions.com.

Product Info

Click here for the nutrition information for our pretzels.

You should not store the pretzels in the refrigerator. However, our pretzels will last in the freezer for up to 6 months. If you are going to freeze them, be sure to put them into the freezer right after you receive them.

You can buy directly from us on our website. You can also find Eastern Standard Provisions pretzels served at your favorite craft breweries and restaurants throughout New England. To find the closest location that serves our pretzels, click here.

Warming Instructions

Click here for warming instructions.

We recommend that you heat up the pretzels using a conventional oven. Other heating methods will vary, so proceed at your own risk.