First off, I want to thank you sincerely for your understanding and patience. We know how frustrating delays like this can be, and I want to assure you that this is something we’ve never experienced before. We are truly sorry for the inconvenience this has caused.
To be transparent, we’ve recently encountered some unexpected delays within our supply chain, which have impacted our shipping timelines. Our team is working closely to resolve these issues as quickly as possible, but unfortunately, we don’t yet have a clear date for when shipments will resume.

We are just as eager to get your order shipped out as you are, and we’re doing everything we can to resolve this quickly. You can either wait for shipments to resume or if you prefer, we can process a refund. Please let us know how you’d like to proceed.
Thank you again for your understanding. We’re fortunate to have customers like you and look forward to getting everything sorted soon!

Hello there! May I have your order number and the new address? We will need to check on your order to see if changes can be made and will follow up as we confirm with the Fulfillment Center. Thank you

Currently, we no longer offer à la carte items for purchase. Instead, we've curated a selection of thoughtfully designed gift boxes that include our most popular pretzels, toppings, and other gourmet treats. We believe these boxes provide the best value and experience for our customers.

If you need help choosing the right box for your needs, l'd be happy to assist you further!

Thank you for your understanding, and please let me know if you have any other questions.

After placing your order online, please allow 3 to 7 business days for processing before shipping. Please note that we do not ship orders on Friday, Saturday, or Sunday due to the perishable nature of our products. Deliveries via USPS or UPS typically take an additional 2 to 7 business days, though please be aware that delays may occur due to carrier issues.

Our products are frozen before shipping, so your pretzels will arrive thawed. They can either be enjoyed immediately by heating or frozen for later enjoyment.

Once your order ships, you'll receive an email with tracking information. Please note that we only ship within the United States and do not deliver to P.O. boxes.