Privacy policy

HAWTHORNE FOOD COMPANY

PRIVACY STATEMENT

Revision Date: July 23, 2023. For more information or if you have any questions about this privacy statement, please contact us at admin@esprovisions.com.

Personal Information

Your privacy is very important to all of us at Hawthorne Food Company, a Delaware corporation (“Company”, “we”, “our”, or “us”). This privacy statement (“Privacy Statement”) will explain how we collect, protect, store, and use your personal information when you use our website, located at http://esprovisions.com/ (the “Site”). When you view or use the Site, you agree to be bound by the terms and conditions of this Privacy Statement. Please read this Privacy Statement carefully so you understand how we treat information you share with us. Sometimes we must make changes to our Privacy Statement and we’ll make efforts to inform users of the changes. Using the Site after we’ve changed this Privacy Statement means you agree to those changes, so please check this Privacy Statement periodically for updates. This Privacy Statement applies to information we collect:

• On the Site when you use them.
• If you contact us directly, such as via the phone or written communications.
• If you use the Site to contact us, such as filling out a contact form.
• If you sign up for our email newsletter.
• https://esprovisions.com/.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
• The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect That Is Not Personal Information

In general, you can view and browse the Site without providing any Personal Information. Sometimes we automatically collect information based on how you use the Site. This includes information like the URL you just came from, the URL you go to next, information about your browser or internet connection, searches you conduct through the Site, or your IP address. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand our customers. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

How We Collect, Use, Store, and Protect Your Personal Information

We collect information, including Personal Information, you provide directly via the Site. Personal information is information about you that identifies you, such as your name, email address, contact information, or other information, that is not otherwise publicly available (“Personal Information”). If you provide us with Personal Information – for example by completing a contact form or ordering products through the Site – you are no longer anonymous to us. We only collect the minimum Personal Information we need to provide you the products or services you seek, or the minimum Personal Information we believe will allow us to customize the Site to fit your preferences. Sometimes we may combine the Personal Information you give us with non-personal information about your use of the Site to do the following:

• improve your experience on the Site,
• send you notices about your orders or your subscriptions with us,
• resolve disputes,
• improve our marketing efforts,
• customize the contents and layout of the Site,
• detect and protect you and us against fraud or other criminal activities,
• comply with law enforcement requests,
• troubleshoot Site problems, and
• provide you with a smooth, efficient, safe, and customized experience while using the Site.

We try to indicate which contact information is required and which is optional. You are always in charge of deciding what types of Personal Information you give us. If you send us mail or email, or text messages, you authorize us to collect and keep that Personal Information you have given us.

Communications from Company

You may choose to communicate with us through email, via the Site, or through other means. If you have opted in to receive special offers from Company via email, or otherwise, you consent to receiving, from time to time, emails or text messages which may include alerts, promotions, offers, polls, and giveaways. You can unsubscribe via the links provided in the email or text at any time or by contacting us at admin@esprovisions.com. Once in a while, we may need to send you communications about product or service outages. Typically, you can’t unsubscribe from those messages, because they’re not promotional in nature. If you do not wish to receive them, please do not submit your Personal Information through our Site.

Information Sharing and Disclosure

We won’t sell, share, or rent your Personal Information to outsiders for their marketing purposes, unless you explicitly consent. But, there are a few cases where we must share your Personal Information. These cases are described below.

• Purpose: We may disclose your Personal Information to fulfill the purpose for which you provide it.
• Buyers or Successors: We may disclose your Personal Information to another company in the event of a purchase, sale, merger, liquidation, or bankruptcy proceeding that involves us, in each case only if our customers’ Personal Information is part of that proceeding.
• Legal Requests: We cooperate with law enforcement and third parties for the purposes of handling the following, and in each case we may share your Personal Information:
• Enforcing intellectual property rights,
• If we’re presented with a subpoena, court order, or substantially similar document,
• To help protect you or us in the case of a legal investigation or proceeding,
• To collect on a debt
• For the purposes of fraud protections and credit risk reduction.

Other Disclosures: We may also disclose your Personal Information if we doing so is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

Information Sharing and Disclosure

We use a third-party service provider (such as Stripe or PayPal) to process payments for purchases made through our Site. When you pay for a purchase, you will leave our Site and complete your purchase on this service provider’s sites. Your payment transaction is governed by the privacy policy of our service provider, so read their privacy policy carefully. We use a service provider (like Amazon, GoDaddy, or Wix) to host the Site. Information our Site collects from you automatically may be stored on our service providers’ servers (see Cookies section below for more information about automatically-collected information).

Cookies and Related Technologies

When you use the Site we collect certain information by automated electronic means, which may include a variety of types of cookies. A cookies is a small file placed on the hard drive your computer or mobile device. You can refuse cookies using your browser settings, but doing so may make the Site behave in unexpected ways, or even malfunction. Our emails and certain pages of the Site may contain small electronic files known as web beacons. These allows us, for example, to count users who open those emails or visit those webpages. Web beacons are sometimes also referred to as clear gifs, pixel tags, and single-pixel gifs. We also use cookies to provide usage statistics for the Site, location data, logs, and user patterns, user requests for service or information, to estimate our audience size, to store information about your web browsing preferences, to speed up your searches and page load time, and to recognize you when you return to the Site. You can manage how your browser handles cookies and related technologies by adjusting your privacy and security settings.

Choices About How We Use and Disclose Your Information

You can set your browser to refuse some/all browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly. If you receive email or text messages from us, you can unsubscribe using the method listed in individual communication, or by emailing us admin@esprovisions.com. You can opt out of receiving targeted ads from members of the NAI on its website at www.networkadvertising.org.

Rights to Access and Control Your Personal Information

Any personal data that we collect is based upon your consent as detailed in this Privacy Statement.  You have many choices concerning the collection, use, and sharing of your data. You can contact us at admin@esprovisions.com to request the following:

• Delete Data: You may request that we delete your Personal Information. Please note that we cannot delete your Personal Information except by also deleting your user account.
• Change or Correct Data: You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
• Object to, or Limit or Restrict, Use of Data: You may request that we do not use your Personal Information, but keep in mind that this will terminate our ability to provide any Service(s) to you.
• Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Information.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits California residents who use the Site to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We generally do not sell, share, or rent your information, including Personal Information, to third parties for their marketing purposes. But, if you wish to make a request under this California law, please email us at admin@esprovisions.com.

Security

We follow generally accepted industry standards to protect Personal Information, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.  Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and/or password for access to certain parts of our Site, you are responsible for keeping this password confidential.

Children Under the Age of 13  

We do not collect any Personal Information from children under the age of 13. If you believe that a child has provided us with Personal Information without the consent of his or her parent or guardian, please contact us at hello@esprovisions.com. If we become aware that a child under age 13 has provided us with Personal Information, we will delete it.

TCPA Compliance

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

GDPR Compliance

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform Klaviyo, a U.S. based company headquartered at 125 Summer Street, Boston, MA 02110. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

© 2023 Hawthorne Food Company